Widerrufsrecht
Refund & Returns Policy:
We have a 30 day return policy, which means you have 30 days after receiving your item(s) to request a refund if the products are faulty or damaged.
To be eligible for a return, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at gymgiantsau@gmail.com and we will provide you with the shipping address for your return package.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gymgiantsau@gmail.com.
Exchanges:
In some circumstances, you may not be eligible for a refund, but you may be eligible for an exchange. If you have received items that do not meet the refund criteria (damaged, incorrect item(s) etc.) but for any reason you are not 100% satisfied, please email us at gymgiantsau@gmail.com to organise an exchange.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.